Just a quick word of thanks to the great team at Manders for turning both our bathroom and laundry rooms into lovely areas. As always we knew we would get great service from you, but want to say how excellent your tradesmen were - so pleasant & helpful and of course must be the tidiest workers in the trade. We are really delighted with the results.
Many thanks for your help with this project. As I said to you at the conclusion, we are very pleased with the outcome and were particularly impressed with all of the tradesmen you used. Without exception they went out of their way to avoid disrupting us any more than absolutely necessary, arrived on site when they said they would and all did a great job. So, thank you.
Thank you very much for all your hard work and effort in making our new bathroom, en suite and hot water system so perfect. They are fantastic and I have everything I wanted and more. I am very happy to write this testimonial as I highly recommend Mander Plumbing.
I choose the fittings and fixtures with help from Plumbing World and the work was carried out with professionalism, expert workmanship and minimum intrusion on us. From start to finish I was totally impressed with how quickly things happened because of the professional knowledge and management skills shown by the excellent project manager Gavin Chambers. He was exceptional good to deal with. His advice throughout was sound and the way he co-ordinated all the various tasks and people was simply amazingly and very well done. He made it very easy for us as he was our one point of contact.
He timed the deliveries, organised the builders, plumbers, painters, etc. & even the rubbish removals, so there was never any mess outside, as well as keeping us informed as to progress and need for me to choose the next fitting or fixture.
Even when I changed my mind or had concerns Gavin listened carefully and patiently then the new plan was very quickly put into action without fuss. All the people I saw were also delightful to work with. They were professional, polite, very tidy and friendly. They too were very helpful when I had a question and explained thing very thoroughly.
The quote for all the work was very reasonable and even with my additional requests the final amount was very similar to that quoted. I am delighted to have used Mander Plumbing and believe them to be the best choice.
"For over 20 years, Mander Plumbing has provided us with exemplary service that reflects the integrity and honesty within the company, management and staff. A rural property such as ours brings its own especial plumbing problems that Mander Plumbing has dealt with in a prompt, efficient manner. We are more than happy to endorse its varied services."
How many people does it take to change a bathroom? Good customer service involves the whole team working together and dealing with problems before the client is even aware of them. This summary of a case study outlined in the June/July 2011 Plumber's Journal shows it working at its best in a $90k+ bathroom upgrade in Wellington. The family had already done their homework regarding the bathroom fittings with the expert early advice and help from the designer, the family's regular plumber Gavin Chambers of Mander Plumbing and Plumbing World.
From the client's point of view, professionalism, mutual respect, trust and a good team working together resulted in a very happy family and a happy end to two months it took. In Gavin Chamber's opinion, the high quality result of the bathroom upgrade was due to having a 'hands on' designer, strong communication between the team, trust, listening & respect, all work done to a standard and not down to price, provision for unforeseen alterations and a friendly, reasonable and well-organised client.
"To ring a plumber first thing in the morning and get over-the-phone service straight away was excellent! I had a water cylinder emergency and Mander Plumbing quickly arranged for someone to come out and assess the situation and plan the project for me. It was great to deal with a company that kept me informed and didn't create more stress for me - thank you for your excellent service."
"We had four quotes to replace the black Dux Quest plumbing in our three storey townhouse in Newtown. Mander plumbing was one of those four and came recommended. We chose them for their realistic price and what convinced us most was the method of approaching the fix. Gavin from Mander Plumbing suggested a complete repipe - existing Dux Quest piping would remain in situ, but be rendered useless. Mander would then install a complete new plumbing system. Mander completed the job within a few days and we were very impressed by how non-invasive and tidy the workmanship was. They further project managed the whole refit by engaging an electrician and plasterer. We were spared the hassle of trying to decide which company to use and the organising of who came on what day etc.
On receiving the invoice from Mander Plumbing it was extremely detailed, noting all materials used, the cost of these and hours spent on the job. We were impressed too that the entire repipe came in under budget.
I would absolutely recommend Mander Plumbing for the replacement with Dux Secura Gold piping. I have faith in their ability and their workmanship is testament to that. They are a professional and reliable company as a whole. Mander arrived when they said they would, remained on site until all was completed and kept us up-to-date with progress. We will be using them for our future plumbing needs."
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